Refund policy

Returns & Refund Policy

At Toy District, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or refund subject to the following terms.

Return Window

• Returns or refund requests must be made within 5 days of receiving your order.

• Requests made after 5 days of delivery will not be accepted.

Eligibility

To be eligible for a return or refund:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging and accessories (if applicable).

• Proof of purchase or order confirmation is required.

Non-Refundable Items

The following items are not eligible for a refund:

• Products that are broken or damaged.

• Products showing signs of misuse, alteration, or improper handling.

• Products returned without their original packaging or essential accessories.

Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed using the original payment method or another agreed method.

Refund Processing Time

• Approved refunds are processed within 10–15 business days after the returned item has been inspected and approved.

Shipping Costs

• Original shipping charges are non-refundable unless otherwise stated.

• Customers are responsible for return shipping costs unless the return has been approved due to an error on our part.

Contact Us

For any questions regarding returns or refunds, please contact us via Email or WhatsApp, and our support team will be happy to assist you.